Free Shipping in the U.A.E
All purchases over AED200
What mode of payment is suitable for this website?
C.O.D or Credit Card
Which items cant be refunded?
We will refund any item that you not satisfied with
Who pays for the shipping charge for items being returned?
Can i return after 15 days?
There may be situations in which you were not able to return items within the 15 days, in such cases please Contact Us page. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.
Can i receive a refund if i have paid using a credit card?
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement depending on individual’s bank process.
I have changed my mind, can i return the items i have purchased?
If you change your mind before receiving your item, just email us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 15 days to return them, keeping the below rules in mind:
Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
Can i exchange an item rather than to refund it?
You can replace or exchange an item within 15 days. However, the item must be in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and replace or exchange the item for you.
What does it mean by 'Retail Packaging' never opened(Sealed and Closed)?
A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.
I received a damaged/defect item, can i get a refund?
In case the item you received is damaged or defective, you could return the item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.